Cap Gemini Ernst et Young and AOP : a contact that could have gone wrong. Elisabeth KOESTNER. Laurence BRIOLA HOHL. Paris : CCMP, 2004.
OAP was a customer that Markus Schneider had handed over a few months before to an Spanish colleague. He had lost a lot of sleep over that contract all through his 18 months as Programme Manager. Years of consulting at Ernst and Young and at Cap Gemini Ernst and Young had not completely prepared him for the great complexity of this assignment; yet he considered that it was thanks to his experience that this "2nd Go live" was only a few days late.
The contract was about implementing an ERP and leading change, both of which he was used to manage. He remembered the endless meetings, the constant commutes to Madrid, the arguments over each and every detail, the inertia...
He sat back in his chair and thought about the last two years. Was there anything he could have done differently ? Was there anything he could have done better?